Create article from a template [HowTo]

Introduction

If there is not an article in the knowledge base that provides a solution to the current ticket a new article can be started from the a ticket.

Instructions

1. Click the knowledge icon on the right side gutter.
2. Click Create or request article menu (plus sign).
3. In the knowledge space select the appropriate template.
4. The template will open in a different browser tab.
5. Create the new article.

Summary

Use the Create or request article menu (plus sign) of a support ticket to create a new article from a template.

Next steps

Create the new article.

Additional information

Make sure the new article is unique and solves the need.