Why is the name wrong in the directory or the wrong name shows up when someone calls. Local directory entries on the phone override global directory settings. If you put a directory entry on the phone the number will be associated to that name even if the global directory name changes. For example: An entry for extension 2299 with the name Roberta Cat is created in the local phone directory and Roberta no longer has the number it will still show as Roberta Cat instead of the new user of the number 2299.